Account deletion

Delete your Preeo account.

You can request the permanent deletion of your profile and all associated synced Preeo health data at any time.

Author: OTAI Technologies | Last updated: October 21, 2026

Fastest option: delete from the app

Deleting your account is permanent and cannot be undone. Follow these steps in the app:

  1. Open Preeo on your mobile device (iOS or Android).
  2. Go to Settings located via the main menu navigation.
  3. Open Privacy Vault, where you can also export your data before deleting it.
  4. Tap Delete Permanently in the delete account section of Privacy Vault.
  5. Confirm by typing the confirmation phrase shown, then sign in again when asked. Nothing is deleted until you finish this step.

When you confirm, your health data, logs and settings are permanently deleted from that device and from the cloud.

Email deletion request

If you can't open the app, email us from the email address linked to your Preeo account.

  • Email address to use: support@preeo.app
  • Exact Subject line: Account Deletion Request
  • Crucial detail: You must include the verified email address associated with your Preeo account inside the body of the message.

Email deletion request

What is definitively deleted

Preeo deletes the following records:

  • Your core Preeo account profile and authentication tokens where they exist.
  • All synced cycle logs, symptom logs, personal health notes, app preferences, and AI app context historically associated with your account.
  • Cloud-backed technical settings distinctly linked to your account where permanent deletion is technically supported.

What may be legally retained

  • Specific transaction records we are legally mandated to keep for financial security, absolute fraud prevention, tax compliance, or billing reconciliation for a period up to 7 years.
  • Fully aggregated system analytics or crash diagnostics completely stripped of PII that cannot identify your individual account.
  • Digital purchase records retained independently by the Apple App Store or Google Play ecosystems operating under their own distinct data retention policies.

We are officially committed to processing all manual, support-based deletion requests systematically within a strict 7 business days after definitively verifying account ownership through email validation.